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Tech Support & Consulting

Ongoing technical support and practical consulting.

A technical problem at peak time means lost orders and frustrated customers, and a wrong technical decision can cost you a system that does not fit. That is why Tasami provides technical support for the websites, systems, email and tools your business relies on, plus practical consulting that helps you choose the right solution before paying for it. We handle problems quickly and explain the cause and fix in simple language.

What we deliver

We define the project scope, propose a clear delivery plan, and start building once we agree on WhatsApp.

What we need from you

  • A short description of what you need
  • Examples or links, if any
  • City and business type, if relevant

Approximate timing

We reply with a quick initial proposal after receiving your brief — the timeline depends on the project size.

No prices on the site — we send a quote that fits your project on WhatsApp.

Documents usually required

  • System access credentials needs
  • Current issues log
Tech WhatsAppOr fill in a request, get an order number and track it

Or open Monjez from the corner for instant chat

FAQ

Is support remote only?+

Most technical tasks are done remotely and quickly; we tell you if your case needs otherwise.

Do you support sites you did not build?+

Yes, we review the site first and explain what support and fixes are possible.

Is there ongoing monthly support?+

Yes, regular follow-up and maintenance can be agreed as needed.

Do you advise before buying a system?+

Yes, we compare options and explain what fits your size and needs before you spend.

How do I reach you when there is a problem?+

On WhatsApp; we receive your request and start diagnosing as soon as possible.

Who is Tech Support & Consulting for?

  • Businesses without an in-house tech team.
  • Website and store owners needing regular maintenance and updates.
  • Anyone wanting an independent opinion before buying a system or hiring a developer.
  • Companies facing recurring email or system problems.

Tech Support & Consulting steps with Tasami

  1. 1

    We receive your request on WhatsApp and understand the problem or question.

  2. 2

    We diagnose remotely and explain the proposed fix.

  3. 3

    We carry out the fix or update after your approval.

  4. 4

    We test everything works and document what was done.

  5. 5

    We suggest preventive steps to avoid recurrence.

Tips before you start

  • Keep login details for your site, domain and hosting somewhere safe.
  • Update systems and plugins regularly to close vulnerabilities.
  • Back up before any major change.
  • Ask for advice before buying any expensive system.
  • Document recurring problems to solve them at the root.

Serving every city in the Kingdom

We provide IT support for businesses in Makkah, Jeddah, Riyadh, Dammam and every Saudi city, with most tasks done remotely and quickly.

Our office is in Makkah, and we serve every region of the Kingdom online.

Sheikh Muhammad Street, Al Naseem, Al Awali — Makkah 24251, Saudi Arabia

Directions